Delivery Charges:
We charge a delivery cost for every product determined by postcode in addition to the price of the alcohol. Delivery charges are based on what you order be it single bottle or case. In order to see how much freight your order will be charged please process your order through to the 4th Checkout stage, here you can see all the products you have selected as well as the delivery options available to you. We use Fastway and Australia Post as our couriers please note that Fastway DOES NOT deliver to P.O BOX addresses thus only Australia Post can be used for P.O BOX addresses.
Delivery & Shipping
We are committed to ensuring your liquor purchasing experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the supply of your order, please call us on (08) 9440 4989.
To view how much your shipping costs will be for your purchase please follow through all the steps to check out once you reach the preview order page you will be able to see how much your shipping costs will be once you are satisfied with the costs you can proceed to completing your order, once again for any further assistance please feel free to contact us via phone or email
The following Terms & Conditions (Terms), together with our Privacy Policy and Website Terms & Conditions are the complete terms of a legal agreement between you and Richglow Pty Ltd t/a Copper & Oak Liquor Merchants, ABN 15 980 561 776 in relation to your access to and use of the www.copperandoak.com.au website and the supply of products and services ordered via that website. By ordering products or services from the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Buyers:
You may buy products supplied by us by completing the product order form available on our website, www.copperandoak.com.au. To buy liquor via our website, you must be at least 18 years of age and specify a delivery address within Australia. By placing an order, you confirm that you are at least 18 years of age. If buying liquor as a gift, the recipient must also be at least 18 years of age. You confirm that recipients of liquor you purchase via our website are at least 18 years of age. You must provide a valid and current form of ID confirming your age (such as a drivers licence, passport or proof of age card) at the time of delivery. If you are unable to produce appropriate ID confirming your age, the carrier will not supply the liquor to you. However, you will be responsible for our charges in arranging supply and delivery (and return to us, if necessary).
Special offers:
We may provide special offers in relation to our products and services from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to products or services ordered by you in accordance with these Terms before the date the special offer was terminated.
Prices:
Prices stated are in Australian dollars. Prices include GST but exclude delivery charges, unless otherwise stated. Prices of all Red Wines, White Wines and Champagne or Sparkling wines are for any six mixed wines or more
Payment:
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will not commence until payment has been processed/validated. We accept payment by Visa and MasterCard. Credit card details are processed using SSL 256 bit encryption and are not stored by us.
Pricing and product description errors:
If a product inadvertently appears on our website at the wrong price or with a wrong description, we may decline or cancel any orders placed at the wrong price or based on the wrong description, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase at the wrong price or based on a wrong description and the order is cancelled, we will notify you and issue a credit to your credit card account in the amount charged.
Product availability:
All products are offered for sale subject to available stock. If a product is out of stock, we will contact you to offer a substitute product of at least equal quality. If you do not accept substitute liquor and your credit card has been charged for liquor that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.
Delivery:
We deliver Australia wide, using Australia Post or Fastway Couriers. Delivery fees may apply. Please refer to our Home Page for Details. Australia Post and Fastway Couriers endeavour to deliver liquor to Australian capital city metropolitan areas within 5-10 working days (working days are Monday to Friday excluding Public Holidays). For delivery addresses in Australian regional centres and outside metropolitan capital cities, allow at least 7-12 working days (working days are Monday to Friday excluding Public Holidays). In outlying or remote areas, delivery will take a little longer. Delivery times are also subject to availability of stock. Accordingly, we do not guarantee any specific delivery date.
To ensure delivery and tracking of your liquor, you must specify a delivery address where you will be available to sign for receipt upon delivery during normal business hours.
Liquor is normally delivered Monday to Friday between 9.00 am and 5.00 pm (excluding public holidays) to either business premises or a residence, as you nominate. Unless you have given us other instructions in relation to delivery when placing your order, if you are not present at the time of delivery or if for any reason the carrier cannot deliver to your specified delivery address, an "Article Awaiting" card will be left at the specified delivery address. The goods will then be automatically delivered to the nearest Post Office. Delivery to a Post Office is considered delivery to you for the purpose of these Terms. Goods will not be left at unattended premises without specific instructions from you when placing the order nor will they be left with persons under the age of 18 years (proof of age will be required). You are responsible for contacting Australia Post or Fastway Couriers within 7 days of the date of the ”Article Awaiting” Card. We are not responsible for goods that are left unattended at your request or that remain unclaimed or are not located as a result of you failing to contact Australia Post or Fastway Couriers within the time specified above.
Minimum Delivery:
We have no minimum delivery but delivery charges apply.
Where we deliver:
We deliver alcohol anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please call us on (08) 9440 4989.
Delivery into the following areas is restricted. Our carriers will not deliver to the following postcodes: 4605, 4713, 4816, 4830, 4871, 4874, 4876, 4892, 4895, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734,6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6710, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799
These locations may be added to or modified from time to time.
Undeliverable Alcohol:
If your order is deemed undeliverable by Australia Post they will advise us and we will contact you to arrange re-delivery in accordance with these Terms.
Breakages:
If you receive your order with one or more broken bottles, we will issue you a credit in the amount paid for the broken bottles or send replacement bottles at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk:
Risk of damage, loss or deterioration to products passes to you on delivery in accordance with these Terms. You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).
Title:
Products ordered by you remain our property until you paid in full.
Product warranties:
We warrant that products supplied by us via the www.copperandoak.com.au website will be of merchantable quality when delivered. To the extent legally permitted, we expressly disclaim all other express, implied, statutory and other warranties, guarantees and representations. If applicable law prohibits the exclusion of any of the warranties referred to above, to the extent legally permitted, our liability for breach of any such warranties, conditions or representations and the warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected products or services or a refund of the costs of the products or services, at our discretion.
Limitation of liability:
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services via the www.copperandoak.com.au website or the use of such products or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$50.00.
Indemnity:
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to products and services supplied by us.
Vouchers:
If we issue you a voucher to redeem against the future purchase of alcohol, the terms and conditions on that voucher apply. Vouchers are non-transferable and may not be redeemed for cash. Vouchers may only be valid for a limited time specified on the voucher. We suggest that you check the term specified on your vouchers to ensure that they are valid before use. We are not responsible for your failure to use vouchers within the relevant time and will not replace or accept expired vouchers or give refunds for expired vouchers.
Notifying us:
To notify us, please call (08) 94404989 between 9am - 5pm WST Monday to Friday, excluding public holidays, or email info@copperandoak.com.au or post a letter to "Copper & Oak Liquor Merchants, 235 North Beach Drive, Tuart Hill Perth, WA, 6060” or other address we notify from time to time.
Notices to you: We may notify you by email, a general notice on the www.copperandoak.com.au website, or by other reliable method to an address previously provided by you. We also have gift card vouchers which at this point cannot be used online but in store only unless stated otherwise.
Force majeure:
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
Entire Agreement:
These Terms (including any terms or policies it incorporates by reference) constitute the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
Alterations:
We may alter these Terms from time to time by posting the altered version on our website at www.copperandoak.com.au. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to products ordered via the website after the alteration takes effect.
Applicable law:
These Terms are governed by the law of Western Australia. The parties submit to the non-exclusive jurisdiction of the courts of West Australia and its appellate courts.
Warning:
We recommend that you consume alcohol responsibly and only in moderation. Please enjoy your liquor in moderation.
