Privacy & Security
What types of personal information do we collect?
The personal information we collect from you generally includes your name, address, telephone number/s and information required for order processing and payment for products and services provide by us through the www.copperandoak.com.au website. We may also collect information from you concerning your preferred liquor type/s or for other related products or services provided on the www.copperandoak.com.au website. How do we collect your personal information? We collect your personal information through a range of sources including the registration form you fill in if you join www.copperandoak.com.au, information you provide over the telephone to a www.copperandoak.com.au Customer Service team member and via surveys and questionnaires you complete. What happens if you don't provide us with the information we require? If you don’t provide us with certain information, we may be unable to provide you the information, products or services you wish to buy or receive.
How do we use your personal information?
Will we give your personal information to anyone else?
We currently use contractors to prepare and send mail-outs and deliver products. We will only disclose your personal information to those contractors or other third parties: To allow your orders to be processed and delivered to you; To provide you with marketing and other information about Copper & Oak Liquor Merchants and www.copperandoak.com.au and its own or related products and services; If you authorise us to do so; or If required or permitted by law.
Personal information security
Your rights of access and correction
You have the right to access personal information which we have collected from you within the requirements of the Act.
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.
How can you stop receiving marketing information?
Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by us or receive marketing information, you can advise us: by calling the Copper & Oak Liquor Merchants on (08) 9440 4989; by emailing us at firstname.lastname@example.org; or by clicking the ‘unsubscribe function’ (where marketing information is sent electronically). We will keep a record of your request to ensure you do not receive that information in the future. You cannot refuse to receive information which we are required to provide you by law.